FAQ

PRODUCTION TIMES 

Each bag is individually handcrafted to order. Allow up to 2 weeks production time. You will receive an email confirmation with a tracking number once your bag has been shipped.
Should you require your bag by a specific date, please leave a note at checkout and we will try to prioritise your order.

SHIPPING

Forest Bags delivers worldwide.

International orders are sent by International Express Courier with average shipping times of 5-7 business days.

Domestic orders are sent free within Australia with shipping times of around 3-5 business days.  All domestic orders include GST.

All international parcels will be required to pass through Customs and Border controls. Forest Bags cannot be held responsible for any additional import taxes and duties that may be payable on your parcel. Please refer to your Country's Customs regulations regarding any possible charges.

You will receive a tracking number once your bag has shipped.
Shipping does not include insurance should your item be lost or damaged.

RETURNS POLICY

We offer a 100% satisfaction guarantee. If you are not entirely happy with your purchase, please contact us within 7 days of receipt of your purchase and I will be happy to provide an exchange or return and refund on non-customised orders.

Items must be returned within 14 days of receipt and must arrive in an unused condition. Return shipping charges are the responsibility of the customer.

In the rare event that your purchase is defective, we will either repair, replace or refund you in full.

Please contact us prior to making a return.

 

DO YOU ACCEPT CUSTOM ORDERS?

Yes, we are happy to discuss modifications to existing designs. Just drop us an email.

CARING FOR YOUR BAG

Waxed canvas is a rugged cotton fabric which has been treated with a waterproof and stain-resistant beeswax coating.  Waxed canvas items should never be washed with detergent but cleaned with a dry brush or spot cleaned with a damp cloth.

Waxed canvas bags will feel softer and 'oilier' in warmer conditions, and stiffer in colder conditions.  Waxed canvas may darken the leather parts of the bag over time as the leather absorbs the wax coating. Waxed canvas bags may be re-coated by a professional who offers this service.

The Leather used is thick, soft, supple and with a matte finish. It has not been surface-corrected as many inferior factory leathers are, and will often display natural marks such as scars, insect bites, branding marks, fat lines and other characteristics of the animal's life. These marks only confirm the authenticity of the hide and pay homage to the animals life.  

Leather is mildly water resistant but should be kept dry whenever possible.  You can maintain the beauty of your leather bag by applying a commercial product designed for upholstery leather, or by gently rubbing in beeswax with a soft cloth every few months.

Leather bags will mark, soften and darken or lighten in response to sun exposure and the natural oils from our skin as it is handled.  These add to the natural patina of the leather over time, giving your bag a rich and complex individual character.

QUALITY GUARANTEE

All bags are individually crafted by hand, one at a time.  Forest Bags stands by their workmanship and your bag should last many years under normal use.

Should your bag be defective or require a repair, Forest Bags will be happy to assist. Please contact us to discuss.